FAQs

What currencies are the prices I see on the site?

All prices are in USD; however, they can be changed to Euros (EUR), Australian Dollars (AUD), and to Pounds (GBP) at the bottom left corner of the web page.

All XEII skin care products are currently only available at www.xeiiskin.com

The normal processing time for orders is 24 - 72 hours during business days (Monday - Friday). Due to increased Covid-19 Protocols, please allow additional time for processing orders. After your order has been shipped, delivery time within the United States is 4-7 business days, and 4-10 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary. 
For more information regarding shipping, please visit our shipping policy page.

I am not in love with my order, can it be returned? What if there is an issue?

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. Please ensure the order number is included for faster service. 

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, we will unfortunately not be able to cancel the order.

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm the address provided. Once you double check if the address given is wrong, kindly notify us using the Contact Us form. Please ensure the order number is included for faster service. If the given address is wrong, the address change can be made within the first 24 hours after the order has been confirmed. No refund will be given after 24 hours of sending the order confirmation. XEII will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Please contact us within 48 hours receiving the order, so that we can take care of this for you. Please ensure the order number is included along with a photo of the incorrect item you received for faster service.

Shipping times vary as we do ship worldwide from our fulfillment center based on your location. For more information regarding shipping and for some estimated shipping times, please visit our shipping policy page.

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at: https://www.xeiiskin.com/pages/track-your-order

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please contact us if your shipment shows no movement from the carrier's tracking information.

Product details can be found on the product page but if you have more questions, please free to contact us for more information.

Our formulas are made in North America, with globally sourced ingredients. 

Are your products natural?

When possible, we choose naturally derived and organic ingredients over synthetics in all formulations.

Are your products safe for all skin types?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

What temperature do these products need to be stored at?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you through every step of your journey with XEII. Please contact us with your inquiries and we will be happy to assist you in any way we can. If you wish to get a quicker response, Please ensure the order number is included.